General terms, conditions and procedures

Following the steps through check-out on this site is without payment. Your submission will go through as an order confirmation.

When we receive your order we check if any questions.

When everything is OK, we will send you an invoice and when payment is received, we kick off the work around your order.

There is no refund when orders have been paid and kicked-off.

If your order includes new templates

  1. We prepare your chosen templates for programmering with logo and specifications.
  2. We send you a pdf of each template for approval.
  3. When templates have been approved, we will develop your programming package in i Win-CWS.
  4. When programming is done, we will contact you.

We do it this way, to ensure you get the best possible solution for the Bizerba scale system you are using in your shop.

If your order includes ‘Service & Support To Go

Our ‘Service & Support To Go’ package covers 2,5 hours for:

  1. Installation and settings of the template(s) on one pc.
  2. Setting of links and references in the database.
  3. Connecting and testing of printers.
  4. A personal introduction on how to use the new functionality.
  5. A short step-by-step guide, to make sure you will be settled to print you own posters and signs.

If time for installation and support unlikely exceeds 2,5 hours, additional hours can be requested at 75 € per hour.